1. Introduction to process mapping
2. Benefits of process mapping
3. Types of process mapping
- Activity process map
- Detailed process map
- Document map
- High-level process map (SIPOC)
- Rendered process map
- Swimlane process map (Cross-functional)
- Value-added chain diagram
- Value stream map
- Workflow diagram
4. Key elements of a process map
- Actions
- Activity steps
- Decision points
- Functions
- Inputs/Outputs
- People involved
- Process measurements
- Time
5. Process symbols used in process map
6. Creation of a process map
- Identify the problem
- Brainstorm activities involved
- Figure out boundaries
- Determine and sequence the steps
- Draw basic flowchart symbols
- Finalise the process flowchart
A process map is a planning and management tool that visually describes the flow of work and show a series of events that produce an end result. A process map shows who and what is involved in a process and can be used in any business or organisation to reveal areas where a process should be improved or redesigned for higher efficiency and productivity.
The course is ideal for top management, directors, heads of departments, and any staff tasked to improve business processes.
Upon completion of the course, participants would be able to:
- Identify appropriate process map based on focused issue
- Identify bottlenecks in the processes for improvement
- Understand processes and streamline them for better efficiency
1. Introduction to process mapping
2. Benefits of process mapping
3. Types of process mapping
- Activity process map
- Detailed process map
- Document map
- High-level process map (SIPOC)
- Rendered process map
- Swimlane process map (Cross-functional)
- Value-added chain diagram
- Value stream map
- Workflow diagram
4. Key elements of a process map
- Actions
- Activity steps
- Decision points
- Functions
- Inputs/Outputs
- People involved
- Process measurements
- Time
5. Process symbols used in process map
6. Creation of a process map
- Identify the problem
- Brainstorm activities involved
- Figure out boundaries
- Determine and sequence the steps
- Draw basic flowchart symbols
- Finalise the process flowchart
A process map is a planning and management tool that visually describes the flow of work and show a series of events that produce an end result. A process map shows who and what is involved in a process and can be used in any business or organisation to reveal areas where a process should be improved or redesigned for higher efficiency and productivity.
The course is ideal for top management, directors, heads of departments, and any staff tasked to improve business processes.
Upon completion of the course, participants would be able to:
- Identify appropriate process map based on focused issue
- Identify bottlenecks in the processes for improvement
- Understand processes and streamline them for better efficiency