1. Introduction to problem solving and decision making

2. Problem solving steps

• Identify the problem
• Determine root causes
• Search for alternatives
• Weigh the alternatives
• Make a choice
• Implement the choice
• Evaluate the results and, if necessary, start the process again

3. Identify the problem and understand the process

4. Determine possible root causes – problem solving toolkits

• Fish Bone Diagram
• 5 Whys
• Issue Tree

5. Identify alternatives for solving the root causes

• Brainstorming

6. Decision making by weighing the alternatives

• Selecting criteria
• Data collection
• Cost-benefit analysis
• Impact to the organisation
• Legality

7. Implementation and follow-up

• Implement solutions
• Follow-up analysis
• Evaluate the effects
• System changes, if applicable

This course lays the foundation for effective problem solving and decision making. This training will help to optimise the effectiveness in problem solving and decision making of the organisation’s management team.

The course is ideal for the management, heads of departments, executive or anyone who is responsible for solving issues in the company.

Upon completion of the course, participants would be able to:

• Apply appropriate problem-solving and decision-making processes
• Identify common obstacles to effective problem-solving and decision-making
• Use analysis, synthesis, and positive inquiry to address organisational problems
• Evaluate solutions and anticipate potential risks