1. Introduction to knowledge management
2. Benefits of knowledge management
3. Type of knowledge
- Tacit knowledge
- Explicit knowledge
4. Best practices of knowledge management
- Tutoring & training, communities of practice, Q&A, and expertise location
- Documentations, guides, guidelines, FAQ and tutorials
- Forums, intranets and collaboration environments
- Learning and development environments
- Case studies
- Webinars
5. Knowledge management process
- Discover knowledge
- Accumulate and evaluate
- Organise, store and access
- Share and benefit
6. Knowledge management framework
- People
- Process
- Technology
- Governance
7. Knowledge management system
- Feedback database
- Research files
- Shared project files
This course focuses on knowledge management to improve the efficiency of an organisation and protect knowledge within the company.
The course is ideal for the management, heads of departments, executives and/or leaders who are dealing with organisational knowledge.
Upon completion of the course, participants would be able to:
- Create a more efficient workplace
- Build up proper organisational knowledge
- Optimise training processes
- Make faster and better decisions with reference to past knowledge
1. Introduction to knowledge management
2. Benefits of knowledge management
3. Type of knowledge
- Tacit knowledge
- Explicit knowledge
4. Best practices of knowledge management
- Tutoring & training, communities of practice, Q&A, and expertise location
- Documentations, guides, guidelines, FAQ and tutorials
- Forums, intranets and collaboration environments
- Learning and development environments
- Case studies
- Webinars
5. Knowledge management process
- Discover knowledge
- Accumulate and evaluate
- Organise, store and access
- Share and benefit
6. Knowledge management framework
- People
- Process
- Technology
- Governance
7. Knowledge management system
- Feedback database
- Research files
- Shared project files
This course focuses on knowledge management to improve the efficiency of an organisation and protect knowledge within the company.
The course is ideal for the management, heads of departments, executives and/or leaders who are dealing with organisational knowledge.
Upon completion of the course, participants would be able to:
- Create a more efficient workplace
- Build up proper organisational knowledge
- Optimise training processes
- Make faster and better decisions with reference to past knowledge
