Denise brings with her more than 25 years of professional experience in Customer Service, Marketing and Human Capital Development gained from various industries such as Publishing, Healthcare Manufacturing, Retail, Security and Education.
She is currently an Associate Adult Educator at Institute for Adult Learning (IAL) facilitating WSQ Advanced Certificate in Learning and Performance (ACLP) for public cohorts as well as corporate clients such as Building and Construction Authority (BCA), KLC International Institute, NTUC Learning Hub, Singapore Institute of Management (SIM), Singapore Police Force (SPF), Traffic Bees and XpRienz Pte Ltd. In between her engagements with IAL, she had the opportunity to work with Auston Institute of Management to facilitate WSQ programmes for Display Critical Thinking and Analytical Skills as well as Manage International Marketing.
During her stint with Becton Dickinson, a US healthcare manufacturing MNC, she piloted the curriculum design and development of medical devices application program for the International Marketing and Sales team. She has also facilitated core value alignment workshops, teamwork and high-performance leadership workshops for the Asia Pacific leadership team.
In her previous role as Head of Human Capital Development with Certis CISCO, she fronted HR initiatives such as succession management, talent assessment with pipelines and developmental plans which included a high-impact Mentoring program for new leaders. She has facilitated MBTI workshops for all levels of staff ranging from Operational team and Senior Officers to Business Unit Heads and C-level Executives.
Denise has a Master in Human Capital Management on top of her Bachelor in Arts (Honours) from National University of Singapore (NUS). She also holds the following qualifications: WSQ Diploma in Adult and Continuing Education, Certified OJT Manager / Instructor, Qualified and accredited administrator of MBTI instrument, Certified Behavioural Consultant (DISC Personality System) and Certified Behavioural & Career Consultant (DISC Personality System).