Darshan first joined the National Productivity Board, a predecessor organisation of SPRING Singapore and Enterprise Singapore as a Senior Officer. He rose from the ranks, and served as Director, Business & Service Excellence Division (2008-2012), and Director, Human Capital Division (2012-2016) in SPRING Singapore – now known as Enterprise Singapore.
In 2009, Darshan played a key role to set up in Singapore the Asian Productivity Organisation (APO)’s Centre of Excellence (COE) in Business Excellence. This was the first time that the APO, an inter-governmental body, had designated a COE in a member country for capability upgrading of member countries in a specific area.
Darshan and his team promoted the business excellence initiative in Singapore, and built up a pool of private and public sector organisations that were certified to the business excellence standards and won the business excellence awards. The team developed self-assessment tools for organisations, conducted benchmarking workshops, facilitated sharing of best practices, and implemented a programme to help SMEs embark on the business excellence journey. It also worked with partner organisations such as MINDEF and the Ministry of Education on their excellence programmes.
During the 2018-2020 period, Darshan served as Principal Assessor in the Business & Service Excellence Division of Enterprise Singapore. He has assessed more than 100 public and private sector organisations and trained consultants to assist SMEs on their business excellence journey.
With his vast knowledge and experience, he provides valuable insights and increases the core competency of our consulting team.