Revitalising Coffee Operations
- Business Strategy Development
- Process Management
Lian Aik Trading is a Singapore-based company specialising in the import and export of premium coffee beans. With a focus on quality and customer satisfaction, they aim to source beans from some of the best coffee-growing regions.
Despite its commitment to sourcing quality beans, many customers were bypassing Lian Aik Trading and directly approaching green bean suppliers.
In addition, traditional warehouse management, which is very much a labour intensive process, made it difficult to hire new workers. Furthermore, invoices, delivery orders, stock records, and more, were still being processed in a very traditional style by using foolscap paper.