Home > Success Stories > Navigating Corporate Complexity
Navigating Corporate Complexity
Navigating Corporate Complexity
- Business Strategy Development
- Human Capital Consulting
- Decision Management
- Organisational Culture Consulting
- Knowledge Management
Tiong Lian Food is one of the leading importers and distributors of pork and other meat products. Since their inception in 1974, they’ve grown to service a diverse customer base including local supermarkets, hotels, restaurants, food manufacturers and more.
Tiong Lian Food grappled with a range of operational inefficiencies. Their departments operated in silos, each with its own set of SOPs, leading to inconsistent practices and a lack of regular audits. Communication was fragmented, both within and between departments, and there were no structured interdepartmental meetings. Their KPIs were unclear and often ignored, affecting strategy alignment. Financial planning was haphazard, with unchecked overtime costs and no set R&D budget. Employee retention, especially in the production department, was a significant challenge due to a competitive hiring market. Lastly, the company’s culture was resistant to the implementation of new ideas and digital solutions.
Business Strategy Development
A comprehensive Business Strategy Development plan was implemented, featuring a 5-Why Analysis to dissect the company’s challenges. This led to the introduction of new SOPs, developed through Swimlane flowcharts and RACI Matrices.
Human Capital Consulting
1. Introduced the following HR strategy:
- Blue collar recruitment strategy
- Expanded the outreach
- Blue collar career path
- Individual Career Development Plan
- Innovative hiring evaluation
2. Employee Retention Connection (ERC) to transform the organisation’s culture and enhance the competitive edge through the following five-phased approach:
- Analysing the organisation’s climate
- Designing stimulating work
- Training motivational leaders
- Competency building & career development
- Recognising and rewarding performance
Decision Management
Developed a financial plan which includes:
- Working capital management
- Cash Flow management
- Investment decisions (R&D)
Organisational Culture Consulting
To foster an environment of growth and improve employee ownership we:
1. Clearly established the ‘Why’ factor.
- Strategy Map Balanced Scorecard
- Objectives & Key Results
2. Tackle ‘How’ as a team (Support a Growth Mindset & Build a Culture of Trust)
- Swimlane Flowchart
- RACI matrix
3. Encouraged autonomy and constructive feedback
- Various One-on-One sessions
4. Proposed OneWorkplace.sg Starter Kit to help the employees from different backgrounds work and interact well in the workplace.
Knowledge Management
1. Introduced several strategies to help the company to utilise software for both cost savings and efficiency.
2. Proposed implementing and using Objectives and Key Results (OKRs) with Balanced Scorecard to measure performance.
- Estimated Turnover Savings: Potential to save $40,000 by reducing employee turnover by 20%.
- Time Cost Savings: Streamlining SOPs could cut costs by at least 30%, saving around $6,480 per year for a team of three.
- Boosted Employee Value: High employee engagement could make the company 23% more profitable, potentially adding an extra $2M per year.
- Cost of Replacing Employees: An average cost of $4,700 per new hire, with a risk of losing $9,400 if the employee leaves within the first 45 days.
- Communication Efficiency: Potential to save $15,860 per year by reducing meeting costs by 40%.
- Financial Planning: Potential savings of $245,818.55 by reducing employee overtime by 50%.
- Revenue from Engaged Employees: An extra $2.76M per year could be gained due to high employee engagement.
- Digitisation Grants: Up to 70% of consultancy costs could be funded through PSG-JR, capped at $30,000.