Navigating Corporate Complexity
- Business Strategy Development
- Human Capital Consulting
- Decision Management
- Organisational Culture Consulting
- Knowledge Management
Tiong Lian Food is one of the leading importers and distributors of pork and other meat products. Since their inception in 1974, they’ve grown to service a diverse customer base including local supermarkets, hotels, restaurants, food manufacturers and more.
Tiong Lian Food grappled with a range of operational inefficiencies. Their departments operated in silos, each with its own set of SOPs, leading to inconsistent practices and a lack of regular audits. Communication was fragmented, both within and between departments, and there were no structured interdepartmental meetings. Their KPIs were unclear and often ignored, affecting strategy alignment. Financial planning was haphazard, with unchecked overtime costs and no set R&D budget. Employee retention, especially in the production department, was a significant challenge due to a competitive hiring market. Lastly, the company’s culture was resistant to the implementation of new ideas and digital solutions.