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Improving Workflow Efficiency
Improving Workflow Efficiency
- Business Strategy Development
- Process Management
Systematic Air-Conditioning is a manufacturer that specialises in truck refrigeration systems, insulated containers and composite sandwich panels. They are also a distributor of Zanotti and Danso transport refrigeration in Singapore, Malaysia and Philippines.
Systematic Air-Conditioning has been following the same processes and methods of working for the past 15 years. Despite having good facilities, their efficiency is among the lowest in the industry. Furthermore, even though they possess a good market share, they have been experiencing little or no business growth.
Business Strategy Development
We conducted a PESTLE analysis to evaluate the impact of macro-environmental factors on Systematic Air-Conditioning’s performance and recommended the steps they should take to move forward.
On top of that, we assisted to set up KPIs and action plans to lead them towards their goals.
Process Management
To better manage the workflow and boost operational efficiency, we established SOPs for Systematic
Air-Conditioning’s key processes. In addition, we recommended ways to improve quality control.
- With KPIs and action plans in place, efficiency is kept constant despite a 50% decrease in headcount.
- The recycling of refrigerants led to 30% cost savings.
- After the implementation of a monthly stock check, stock accuracy increased by 40%.
- Average cases of complaint per month reduced from 5 to 2 following the enforcement of stringent quality checks.