Grooming Talents & Winning Hearts
- Business Strategy Development
- Customer Strategy
- Human Capital Consulting
The Floor Gallery (TFG) offers a one-stop flooring solution for people from all walks of life. They supply and install high quality indoor flooring and outdoor decking products.
Despite having strategic plans in place, there was a lack of progress monitoring and clear targets to achieve organisational goals. Besides that, The Floor Gallery had no proper process to handle customer complaints or monitor customer satisfaction. While they aimed to identify and groom future leaders, they did not have a holistic talent management programme and only implemented a one-way performance evaluation.
“The consultant enabled us to have better visibility to charter our next steps, gain deeper insights on employee satisfaction and better handle customer complaints or touch-up requests.”
– The Floor Gallery