Keen to examine its internal capabilities and improve on weaker areas, Xcel sought our help to dive into all aspects of their organisation and propose solutions to strengthen their competency.

Business Strategy Development

We developed a business strategy plan with a balanced scorecard for Xcel. With a detailed action plan mapped to each objective to be achieved, we provided a clearer organisation direction to all employees and how they play a part in reaching these goals.

Organisational Culture Consulting

Through our assistance in identifying the Mission, Vision, Values and Objectives for Xcel and all its employees, everyone is more aligned to the directions set and overall morale has also increased.

Xcel also launched a new safety campaign to create awareness and inculcate a culture where employees take care of not just their own well-being, but their colleagues’ safety as well.

Customer Strategy

We assisted Xcel to improve on their their Company Test Method (CTM) by including their scope of activities into the QEHS management system and ensuring that steps are implemented in a more systematic way. This initiative aims to provide cost savings to customers by helping them to identify and use optimum materials for pallets and other packaging materials at minimal cost.

Human Capital Consulting

To boost productivity and employee satisfaction, the right tasks need to be delegated. Through a DISC Personality Test, we gained a better understanding of their key staff’s innate characteristics and assigned them roles and responsibilities that correspond to their strengths.

Furthermore, to better understand the needs of employees, we recommended them to implement 360-degree feedback to the entire organisation. With that in place, appropriate actions can be taken to maintain or increase employees’ well-being.

In addition, we also assisted to introduce a new responsibility model: RACI Matrix. It was first implemented in the Customer Service Department where results of increased efficiency was observed, and was subsequently expanded to reach the entire organisation. After RACI has been introduced throughout the organisation, employees are more willing to take up responsibilities and ensure tasks are completed within the stipulated time.

Process Management

Through a histogram, we analysed the significance of current issues in Xcel’s operational processes. With the major problems identified, we proceeded to analyse the root causes with the use of a Fishbone Diagram and subsequently developed action plans for process improvement.

Decision Management

In order to make more informed decisions, we suggested Xcel to compile data and analyse them. One significant trend identified was regarding employee resignation and replacement, which in turn helped to refine the criteria in employee recruitment.

• The improved Company Test Method (CTM) led to 20% – 60% cost savings for Xcel’s customers.