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Driving Innovation
Driving Innovation
- Business Strategy Development
- Organisational Culture Consulting
- Customer Strategy
- Process Management
- Decision Management
Forefront Medical is a global medical device manufacturer that is FDA registered and TUV ISO 13485 accredited. Other than their headquarters in Singapore, they own manufacturing facilities in China and business development centres in USA and China.
As Forefront Medical’s business and manpower grew, they needed assistance to identify their key strengths and core competencies as well as set up new processes and KPIs to boost their competitive advantage.
Business Strategy Development
After conducting market research and SWOT analysis, the gathered information enhanced Forefront Medical’s confidence in setting up a new Technical Centre to work on product development and build better innovation capabilities to stay ahead in the industry.
Organisational Culture Consulting
In a bid to assess and enhance the quality of Forefront’s culture, we designed a questionnaire to collect data.
Customer Strategy
By creating a customer journey map, we identified critical touch points (both online and offline), eliminated non-value added steps in the customer journey and improved the overall customer experience.
Process Management
The new Technical Centre that was set up led to the innovation of new manufacturing methodology of using injection moulding instead of 3D printing for Nasopharyngeal swabs.
Decision Management
We introduced Forefront Medical to the use of statistical tools to track performance trends and conduct analysis. Through these tools, we managed to identify possible improvements for process efficiency and cost savings.
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With the new Technical Centre, several new processes have been developed, including the ones for IVD Device manufacturing, which has brought in more than SGD$1 million revenue annually.
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The conversion of manufacturing methodology for Nasopharyngeal swabs from 3D printing to injection moulding lowered the rejection rate of swabs from 23% to less than 3%. It also led to an increase in output by 2.5 times despite reducing the number of machines used from 60 to 1.