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How can we help your business?

Business
Model

Evaluate & Analyse of your current Business Model & positioning
Over 90% of SMEs are still using the same business model from 10 years ago

Business Sustainability

Develop a strategy for Business Sustainability
More than 75% of SMEs are not ready for business succession

Business Transformation

Business Transformation to adapt businesses to current and future market trends
Embark on business transformation to adapt your business to current & future trends

SMEs Doubts

These are common issues which business owners shared with us. Our unique approach and experience enable us to cut through the issues and go straight core pain points of the company. Our systematic solutions are customized according to individual companies base on their current structure, business model and the industry they operate in.

 

Contact us for the first round of discussion. Otherwise, read on to find out more on the results from our clients after the project and some of their video testimonials.

Our Approach

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Business Diagnostic
"Business diagnosis works similarly like medical diagnosis of human beings. It can be undertaken after symptoms have emerged or as a routine check to identify problems before they arise.”
- Existing business drivers, challenges, strengths and weaknesses
- Current organisation structure and operating model
- Understanding service offerings
- Identifying all relevant stakeholders
- Overview of ongoing and planned projects
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External Market Research
“When it comes to running business, making assumptions about your customers, market, competitors or system can cause you to waste time, money and effort.”
- Market Size & Performance
- Market Trend Analysis
- Price Analysis
- Value Chain Analysis
- Competitor Analysis & Market Share
- PEST and SWOT
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Development
“A well-defined business framework is essential for business survival. you might be surprised to find that business can do more than simply survive; your business will start to thrive. This is why many growing businesses start by using a framework strategy that fits best with their business, and this helps them follow through.”
- Business Model
- 6 Engines of Growth
- Strategic Roadmaps
- Business Framework
- Action Plans
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04. Implementation
“Research shows the quality of implementation plays a significant part in bringing about outcomes. If it is implemented poorly, the goals are unlikely to be achieved. The most common pitfalls are 1. Lack of ownership, 2. Consumed by daily operating problems, 3. Overwhelming plan, 4. No tangible action plans, 5. No follow through and progress report.“
- Monitoring of actual implementation
- Recommendations for further improvement
- Fine-tuning based on objectives
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Results Pie chart

60% reduction in customer complaints.

Increase from 62.5% to 80% in customer retention.

20% increase in Customer Lifetime Value

2% - 8% increase in sales.

10% Increase in annual revenue

5% increase in no of clients

20% increase in new customers

20% increase in revenue from digital effort

25% reduction in employee turnover rate.

Talent identification reaching 50% of the workforce.

60% to 80% increase in employee retention rate.

70% employee engagement rate.

70% to 85% Inventory accuracy improved from

upto 40% increase in work place efficiency

Project completion timelines reduced from 3 months to 1

Case Studies

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Driving Innovation

  1. Business Strategy Development
  2. Organisational Culture Consulting
  3. Customer Strategy
  4. Process Management
  5. Decision Management

Business Strategy Development

We helped Atelier Tang with market research and customer segmentation to further define their strategic plans for business growth and expansion. Furthermore, we guided them with the development of short and long-term strategies, along with a Business Continuity Plan. Processes were also set up to monitor if the targets set for key processes and activities are met.

Customer Strategy

To boost customer experience, we assisted to identify their customer touchpoints and set up respective KPIs for each of them. In addition, we enhanced the flow of their customer complaint and feedback process after identifying existing issues. With our help, they are now more confident in the quality of service provided to clients.

Process Management

Another area we looked into was the reorganisation of their system for business operations. This led to higher accountability and transparency in the tasks handled by employees, and also ensured that they will abide by the regulations.

The duration to finalise a project after handover shortened to 1 month, instead of taking up 2 – 3 months.

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Towards Service Excellence

  1. Business Strategy Development
  2. Customer Strategy
  3. Process Management

Business Strategy Development

We helped Atelier Tang with market research and customer segmentation to further define their strategic plans for business growth and expansion. Furthermore, we guided them with the development of short and long-term strategies, along with a Business Continuity Plan. Processes were also set up to monitor if the targets set for key processes and activities are met.

Customer Strategy

To boost customer experience, we assisted to identify their customer touchpoints and set up respective KPIs for each of them. In addition, we enhanced the flow of their customer complaint and feedback process after identifying existing issues. With our help, they are now more confident in the quality of service provided to clients.

Process Management

Another area we looked into was the reorganisation of their system for business operations. This led to higher accountability and transparency in the tasks handled by employees, and also ensured that they will abide by the regulations.

The duration to finalise a project after handover shortened to 1 month, instead of taking up 2 – 3 months.

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Exploring New Opportunities

  1. Business Strategy Development
  2. Leadership Consulting
  3. Customer Strategy
  4. Process Management
  5. Supplier & Partner Management

Goh & Foong Contractors has been a provider of plumbing and sanitary services for over 30 years.
They serve the town council, commercial owners, interior designers and managing agents.

Business Strategy Development

We helped Atelier Tang with market research and customer segmentation to further define their strategic plans for business growth and expansion. Furthermore, we guided them with the development of short and long-term strategies, along with a Business Continuity Plan. Processes were also set up to monitor if the targets set for key processes and activities are met.

Customer Strategy

To boost customer experience, we assisted to identify their customer touchpoints and set up respective KPIs for each of them. In addition, we enhanced the flow of their customer complaint and feedback process after identifying existing issues. With our help, they are now more confident in the quality of service provided to clients.

Process Management

Another area we looked into was the reorganisation of their system for business operations. This led to higher accountability and transparency in the tasks handled by employees, and also ensured that they will abide by the regulations.

  • There was a 5% increment in total number of contracted jobs following the successful venture into interior design projects.
  • The purchase of equipment for underground pipe surveillance is projected to save time and improve process efficiency by 20%.

Client Testimonials

"We worked with Advanced Consultancy for our Business Excellence (BE) framework and it has been fruitful.
The professionalism, the assistance and guidance has been most helpful and we couldn’t have asked for a better consultant. They had most definitely helped us in the journey."

Vince Yip
Business Development
Manager,
The Floor Gallery

"The consultant has been very patient and helpful with us. Through the program, we have gained more insights and knowledge to advance our growth as a company to meet modern demand and internationalisation."

Kenneth Heng
Director,
Pacific Packaging

"Thank you so much for your hard work and leadership in helping us to navigate through it all. Sincerely appreciated."

Walter Tarca
President, Forefront Medical

Trusted by

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Our Team

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Chong Hwa King

Director Of Operations

Served as the lead auditor for management systems at an independent certification body, training hundreds of auditors.

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Darshan Singh

Independent Advisor to the Board

Darshan first joined the National Productivity Board, a predecessor organisation of SPRING Singapore and Enterprise Singapore as a Senior Officer.

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Tay Yi Vean

Project Manager

Yi Vean is a Professional Singapore Certified Management Consultant (PSCMC) certified by TÜV SÜD in the areas of Standards Adoption and Business Strategy Development.

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Ben Tan

Project Manager

Ben is a skilled Management Consultant with more than 25 years of experience in planning, developing and executing performance excellence initiatives to help enterprises achieve their mission, improve results, and become more competitive.

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Goh Kai Lip

Project Manager

Kai Lip is experience in both the retail and manufacturing environment. He comes with more than 20 years of experience in the two fields where he managed small and large businesses

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John

Principal Business Coach

John is a certified Practicing Management Consultant by Singapore Business Advisors & Consultants Council and Certified Productivity Consultant by Singapore Productivity Centre.

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Angel

Associate Consultant

Angel’s expertise ranges across Training/Coaching, Financial Planning & Analysis (FP&A), Finance Modelling, Business Development, Accounting and Strategic Planning.

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Alex Loh

Associate Consultant

Oxford trained and US educated, Alex is a visionary, multi-cultural and hands-on business leader, with experience in start-ups, SMEs, local-listed companies and global MNCs.

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Candice Lim

Associate Consultant

Candice’s broad experience in both the public and private sectors spans across industry and business capabilities development,

Full team of qualified Consultants

All of our consultants are Singapore Certified Management Consultants (SCMC) certified by TÜV SÜD and Registered Management Consultants (RMC) recognised by Enterprise Singapore.

Proven methodology & frameworks

We’re bringing you the same business strategies used by the world’s most successful companies.

Suitable & effective solutions for SMEs

We provide a customised approach based on your organisation’s needs and goals.

Up to 70% Enterprise Development Grant*

Our services are eligible for government funding and they will help with up to 70%* of the cost.

FAQ

You can apply for EDG if your company:
• Is registered and operating in Singapore
• Has a minimum of 30% local shareholding
• Is in a financially viable position to start and complete the project

All our consultants have a wealth of experience and achieved Singapore Certified Management Consultant certification that is recognised by Enterprise Singapore. Apart from the dedicated consultant tagged to your project, you will have the support of our whole consulting team.

It takes approximately 6 to 8 weeks.

There is no guarantee as there are various factors involved. We will help you to perform an evaluation and write a proposal for the grant application. Based on our experience, almost 100% of our clients had their grant applications approved.

No fees will be charged if the grant application is not approved. The Business Proposal will be passed to you as a gesture of goodwill.

Yes, we will be assisting you every step of the way, from the grant application to the completion of project and submission for reimbursement.

Majority of local SMEs will receive up to 70% funding through EDG. For more information, please click here.

The project will require approximately 4 – 6 months for completion.

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