Home > Success Stories > Achieving Goals Through Transformation
Achieving Goals Through Transformation
Achieving Goals Through Transformation
- Business Strategy Development
- Customer Strategy
- Human Capital Consulting
- Knowledge Management
- Decision Management
How’s Catering (formerly known as Ye Liang How Catering Service) is a halal caterer that provides quality food and service for any event. From food preparation to decoration and clean up, they attend to all catering needs.
In the catering industry, customers’ tastes and preferences change rapidly. How’s Catering found themselves constantly struggling to keep up and adapt these changes to their menus.
Besides that, despite receiving a large amount of feedback from customers, they were unable to analyse and act on them in time.
Through interviews, we also uncovered that many employees enjoy working in the company but were unclear of their career progression there. This led to morale issues in high performers.
Business Strategy Development
Through the identification of internal challenges and external changes, we enhanced How’s Catering’s capability in managing risks and transforming threats into opportunities. We worked hand in hand with them to build a framework for their business. With our assistance, they also generated numerous new business strategies and started documenting these relevant activities to keep track of the progress.
Customer Strategy
We devised a strategy that fulfils the current requirements and anticipates the future needs of their customers. With our advice, they also expanded their range of products and services to reach out to new customer segments.
Human Capital Consulting
To boost staff engagement, we delved into employee sentiments on career development and welfare. From these insights, we recommended to establish a learning and development program to support their staff in picking up new skills and knowledge to excel in their roles. In addition, we proposed to develop an employee recognition program to boost staff performance.
Knowledge Management | Decision Management
For smarter decision making, we helped them set up a system to manage their data easily and steered them towards precise analytics instead of relying on their intuition. By examining the right data, they are now able to make more effective choices to attain their goals.
- Shift of focus from catering to packed food during Circuit Breaker boosted overall revenue by 10%.
- The adoption of a new HR software led to a 30% increase in efficiency of HR processes.
- New control measures for food wastage salvaged 5% of food.
- Implementation of real-time order software improved efficiency of the kitchen & logistics department by 10 – 15%.
- New system helped to save 10 – 20% of the time required to retrieve documents.
“With their assistance, we generated numerous new business strategies and started documenting related activities. Our processes and operations were also smoothened through their advice.”
– How’s Catering