Knowledge management is the centralisation of your company’s data and information, making them readily accessible to employees and other key stakeholders.
Data and knowledge are acquired from various sources, from subject experts at symposiums, market research reports to customer satisfaction surveys. Useful and relevant knowledge should be securely stored in your database, for easy retrieval and reference.
Knowledge is often stored in a mix of locations or held by people in different departments. With a central database, a new employee can get up to speed quickly with your company’s policies and processes, freeing up time for HR to focus on other aspects of your business.
The sharing of information allows every project to be performed in a well-coordinated manner, with each employee or team communicating the same values and engaging your customers similarly at every touchpoint.
The consolidation of data makes it easier to create backup. At the same time, access rights can be more judiciously distributed. Together, these measures reduce the risk of data loss and theft.
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